Contract coordinator
We are looking to recruit a Contract Coordinator to join our team on a permanent basis to be responsible for operational/administrative support to contribute to successful account management. Someone who is highly self-motivated, with the ability to prioritise your workload, work to tight deadlines & ensuring all SLA’s are met, you will be experienced in client management, scheduling and administration
Location: Wigan
Link Contracting Ltd – We are the leading Building, Electrical, Mechanical and projects business working across the whole UK with over 30 years of experience within the industry. We are continually growing and developing. Link Contracting is a second-generation family business with traditional values of openness, honesty and transparency. Established in 1990 we have successfully delivered thousands of projects in Industrial, Educational, Retail, Social Housing, Private Domestic, Leisure, Infrastructure, Healthcare and Commercial sectors. We have extensive experience in the delivery of small maintenance works through to large construction projects – on time, in budget and as instructed. From initial inquiry to completion of works, we provide the right people with the right training and the right attitude. We also operate a 24/7/365 Helpdesk service to attend to any fault or breakdown in any sector and for any service.
Responsibilities
- Ensuring all jobs processed efficiently on the maintenance system
- Completion of Purchase Orders and Invoicing for completed maintenance work
- Allocate All works to engineers and managing workloads
- Communication with client and Sites
- Point of contact and responsible for reactive works liaising with engineers and clients
- Update Maintenance systems with notes and ETAs etc
- Ordering parts and equipment
- Ensuring works are not breaching SLAs
- Co-ordinating sub contractors, obtain updates
- Uplift responsibility
- Submitting estimates and quotes to the client
- Chasing up hires and updating reports
- Liaise with supervisors / managers to schedule planned works
- Answering telephone calls professionally
- Handling and resolving complaints
- Working in a dedicated contract team in a customer service environment, plus familiarity with customer service principles and practices
- Proficient in Microsoft Office applications, including Outlook
- Inputting information into call management databases
- Working in a hospitality environment and / or knowledge of property maintenance processes will be an advantage
- Excellent verbal and written communications skills
- Ability to work under pressure, with ever-changing workloads
- A permanent, full-time (42.5 hours per week) and secure position within the leading company on the market
- Contributory pension scheme
- On-site parking
- Excellent progression, training and development opportunities
- A supportive environment and rewarding work
- £10.75 per hour
- 22 days Holiday + 8 Bank holidays – Increasing with service
- Coop Membership (following probationary period)
- No
